Co-designed Digital Humans
What it is
AN EXPERIENCE SHAPED AROUND YOUR SERVICESMore than a face.
A meaningful first point of contact.
An interactive AI assistant with a lifelike face and natural voice. Your digital human uses your organisation’s approved information to answer questions and guide people towards services, on kiosks, screens and websites.
Let’s find the right service for you.
Why it matters
Language barriers, unfamiliar systems and low digital confidence can make it difficult to find support. A welcoming, conversational starting point helps people understand their options and reach the right service or person.
Designed with your people.
Built into your service journey.
We bring your service team and community into the design process. Their questions and feedback shape the experience, with agreed success measures to guide adoption and improvement.
Our co-design approach
A practical path from your service priorities to a working deployment.
Define your purpose
Choose the audience, service challenge and goals. Agree what a useful outcome looks like.
Co-design with your people
Shape the character, voice, accessibility and common conversation journeys with staff and representative users.
Prepare your knowledge
Organise approved FAQs, policies and service information. Agree answer boundaries, content ownership and update responsibilities.
Configure the service experience
Set up the selected kiosk, screen or website, with agreed workflows, integrations and staff handover.
Validate and launch
Check content, languages and usability with your users. Brief staff, then launch the deployment or trial.
Evaluate and grow
Review feedback and agreed measures, such as navigation confidence or enquiry outcomes. Refine and extend where it adds value.
Designed for your organisation
Introduce AI as a familiar part of your service, with clear responsibilities and an experience that reflects your organisation and community.
Respect personal information
Agree what information is needed, how it is used, who can access it and how long it is kept. Make those choices clear to users.
Define clear safeguards
Define access permissions, approved knowledge sources and boundaries for connected systems. Plan deployment safeguards and review responsibilities with your team.
Reflect your community
Co-design appearance, voice, language and wording with your community. Review how the experience respects different cultural contexts and makes people feel welcome.
Respond with care
Shape calm, patient communication that acknowledges concerns, explains clearly and offers a useful next step. Create pathways to personal support when a conversation needs extra care.
A welcome in their language
Help people ask questions and understand your services in the languages they use. Agree language priorities and review wording, pronunciation and meaning with your users.
Support human relationships
Support your team without replacing the human relationships at the heart of your service. Keep staff involved through clear handover, oversight and personal support.
A familiar presence.
A shared sense of belonging.
Involve staff and community members in shaping its character and reviewing its conversations. Clearly identify it as an AI assistant, with a voice and knowledge that reflect your values.
Let’s design a trial together.
Our agentic AI MetaHumans are ready to support you. Let’s agree a focused trial, clear goals and a practical way to review the results.
